Terms and Conditions

These Terms (as defined below) apply to your use of the Platform (as defined below), as well as to all information and/or Services (defined below) provided to you by means of your use of the Platform.
The Platform is powered and provided by Knet Holdings Limited together with its Local Operating Affiliate (as defined below) and its affiliated and associated corporations (collectively, “we”, “us” or “our”).
Please review these Terms carefully. By using the Platform and/or the Services, you acknowledge that (a) you represent you are of legal age in the Region, otherwise you have consent from your parent or guardian, and (b) you have read, understand and agree to be bound by these Terms and our Privacy Policy (as defined below), which together form an agreement that is effective as if you had signed it.
If you do not agree with these Terms and/or our Privacy Policy, please do not install the App (as defined below), delete installed App when applicable and do not use the Platform and/or the Services.

1. Definitions and Interpretation
(a) In these Terms, the following definitions and rules of interpretation apply unless otherwise defined or the context requires otherwise:
“Customers” means any and all persons who request(s) for or otherwise acquire services from the Participating Providers through the use of the Platform. “Customer”, “You” and “Your” shall be construed accordingly;
“Platform” means the App, our website(s) and other related online and offline platform(s) supplied by us to any Customer(s) and/or Participating Provider(s) through which they may obtain the Services;
“Region” means the region in which you access, or use the Platform and/or Services;
“Advertisement” means any promotion messages and information that may appear on your computer, mobile device or otherwise during the operation of the Platform, and “Advertisements” shall be construed accordingly;

“Relevant Laws” means any and all applicable laws and regulations in the Region from time to time relevant to your use of the Platform and/or the Services;
“Services” means any and all goods and services provided by us to any Customer(s) and/or Participating Provider(s) by means of their respective use of the Platform
“Terms” means these terms and conditions, which may be amended and supplemented by us from time to time in accordance with clause 8; and

2. License of the Platform
(a) Subject to your compliance with these Terms, we grant you access and/or use of the Platform on your computer and/or mobile device or otherwise.
(b) Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable and non-transferable licence to download and install one copy of the App on your mobile device or otherwise and to run such copy of the App solely for your own use.
(c) You must not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or the Platform in any way; (ii) modify or make derivative works based upon the Services or the Platform; (iii) create Internet “links” to the Platform or “frame” or “mirror” any other server or wireless or Internet-based device; (iv) reverse engineer or access the Platform in order to (1) design or build a competitive product or service, (2) design or build a product using similar ideas, features, functions, graphics or other intellectual property products of the Services or the Platform, or (3) copy any ideas, features, functions, graphics or other intellectual property products of the Services or the Platform; or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burden or hinder the operation and/or performance of the Services or the Platform.
(d) Your use of the Platform grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trademarks, logos, graphics, photographs, animations, videos and text or rights in and to the Platform) or the intellectual property rights of our retail or advertising partners, other than the non-exclusive and non-transferable personal right to use and receive the Services in accordance with these Terms.

3. Your use of the Platform and the Services
(a) You agree to provide us with all information as we may request for registration of an account on the Platform;
(b) Your use and access to the Platform and the Services is conditional upon you having registered as a user of the Platform and having been provided by us with an account.
(c) to treat member(s) of our staff (including but not limited to any person in our customer service team) with courtesy and not to exhibit threatening, harassing or abusive behaviour towards our staff under any circumstances;
(d) You agree to warrant that all information and details provided by you to us (including through the Platform or otherwise) are true, accurate, complete and up-to-date in all respects and at all times;
(e) You agree to settle all fees receivable or payable under completed orders and/or invoices issued by us;

(f) You agree that you will not use the Platform and/or the Services: (i) for any unlawful purpose, including but not limited to, usage of the Platform and/or the Services for carriage of goods and/or passengers in contravention of the Relevant Laws; and (ii) in any way that interrupts, damages, impairs or renders the Platform or the Services less efficient;
(g) You agree to compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms and/or Relevant Laws, whether or not referenced herein.

(h) You agree that you will not use the Platform and/or the Services to cause nuisance, annoyance or inconvenience;
(i) You agree to refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation; and
(j) We reserve the right to suspend, restrict or terminate your access to the Platform and/or the Services at any time with notice to you without any liability on our part if (i) we have reasonable grounds to believe you have breached any of these Terms or in our opinion you misuse or otherwise abuse the Platform or the Services; and/or (ii) you fail to settle all fees and/or our invoice(s). This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

4. Services
(a) We offer a technology platform to provide information and a means for you to obtain services from Participating Providers through the use of the Platform. The Platform allows you to send a request(s) for services (together with information in relation to such request) to Participating Providers and each relevant Participating Provider has the sole discretion to accept or reject each such request.
(b) We shall assume that any person using your mobile device, your username and password is you or a person authorized by you
(c) You must keep secured and confidential and not disclose to any third party any username or password that we may provide to you in relation to access to the Platform and/or the Services.

5. Charges and Payment
(a) For details about the cost of the services provided by the Participating Providers, unless otherwise agreed with us in writing, please refer to the latest pricing guidelines posted on the Platform, which may be amended and updated at our sole discretion from time to time without prior notice.
(b) Cash Payment:
(i) You understand and agree that any and all fees receivable or payable under completed orders shall be settled between you and our company directly. In the event there is any dispute in relation to the settlement of fees, such dispute must be taken up with our company; and
(c) Non Cash-Payment:
(i) You understand and agree that any and all fees receivable or payable under completed orders can be settled via credit card payment or such other non-cash method as approved by us from time to time via us.

6. Promotions
We may from time to time offer promotions on the Platform. We reserve the right to amend, suspend, withdraw or terminate, whether in whole or part, any and all such promotions without prior notice and at our absolute discretion. Your continued use of the Services with the latest promotions, whether or not reviewed by you, shall constitute your consent and acceptance to such promotions.

7. Links and Advertisements
The Platform may contain Advertisements and links to third party websites and payment channels. We shall not be responsible for the contents and accuracy of any Advertisement. Any links to third party websites and payment channels are provided solely for your convenience and not in any way as an endorsement by us of the contents on such third party websites and payment channels. If you access any linked third party websites, payment channel or Advertisement, you do so entirely at your own risk. We shall not be responsible for any transactions between you and any advertisers or third party websites and/or payment channel operators. You acknowledge and agree that we are not responsible, directly or indirectly, for any damage, loss or other claim caused or alleged to be caused by or in connection with access to, use of reliance on any content available on or through any other site or resource.

8. Modification of Terms and the Services
We may, at our sole discretion, from time to time amend or otherwise modify or replace any of these Terms, as it deems fit, or change, suspend or discontinue the Platform and/or the Services (including but not limited to the availability of any feature or content) by sending you notice through the Platform or by posting a notice on our Website, which shall be effective and binding on you upon notice or posting. We may also impose limits on certain features and services or restrict your access to part or all of the Services without notice or liability. You acknowledge and agree that it shall be your responsibility to review the Terms regularly whereupon the continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.

9. Indemnification
By accepting these Terms and using the Platform and/or the Services, you agree that you shall defend, indemnify and hold us, our affiliates, our licensors, and each of our and their respective officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these Terms or any Relevant Laws, whether or not referenced herein; (b) your violation of any rights of any third party, including the Participating Providers arranged via the Platform; or (c) your use or misuse of the Platform and/or the Services.

10. Written agreement shall supersede these Terms
These Terms are generally applicable to your use of the Platform and/or the Services. However, in the circumstances where we have entered into a written agreement with you or otherwise agreed such terms with you in writing, then in the event of discrepancies, terms in such written agreement or otherwise agreed in writing shall prevail when seeking to resolve any such discrepancy.
In the event of any dispute or matter arising under these Terms, both you and we agree to submit to the exclusive jurisdiction of the courts of Hong Kong S.A.R.

11. Disclaimers
(a) The Platform is provided to you on an “as is” basis. We do not guarantee that the Platform is compatible with your computer or mobile device or that (the contents of) the Platform and our website are free of errors, defects, malware and viruses or that the Platform and our website are correct, up to date and accurate.
(b) Any quoted repair service times are best estimates only and we shall have no liability if a repair service time exceeds any estimate given or otherwise exceeds your expectations for whatever reason.
(c) We do not warrant and accept no liability in any kitchen equipment through the use of the Platform.