Knet Holdings Limited (“Knet”, “we”, “our” or “us”) takes your privacy seriously by complying with the requirements of the Personal Data (Privacy) Ordinance – HKSAR’s Cap. 486. This Policy (“Policy”) applies to your personal information collected through our websites and mobile app. Please read it carefully. Your use of this site signifies your acceptance of the privacy policy. IF YOU DO NOT AGREE TO BE BOUND BY THIS PRIVACY POLICY, DO NOT ACCESS OR USE ANY PART OF THE WEBSITES AND MOBLIE APP.

What Data Do We Collect?

 In order to provide a better service, we collect information (“Data”) include but is not limited to:

  •  Personal information such as your username, password, name, mailing address, mobile phone number, and email address

How Do We Use Your Data?

We will only use your Data as described in this Policy to:

  • Create an account for you on our Website and/ or mobile app;
  • Communicate with you about products and services we offer, including sending you e-mails and text messages, for temperature alert, humidity alert, promotions, special offerings, other important information;
  • Analyze the use of our products and services.

Will Your Data be Disclosed?

Knet does not sell your Data to third parties but we may, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the Data was collected, provide such information to the following parties:

  • Any affiliates and third parties who have agreed to protect your privacy. Such information sharing relates to: 
  • Assist Knet’s in communicating with you about our offers;
  • Fulfill requests for products and services, improving our services, conducting research, and providing anonymous reporting for internal and external clients;
  • Assist with loss prevention in cases of suspected fraud or theft.
  • Any governmental, legal or regulatory authority in Hong Kong under the requirements of any law binding on;
  • Any company who may purchase some or all of Knet’s assets in the future.

Knet may combine personal and non-personal information we collect or obtain with other information we obtain from third parties. We may transfer your information to Knet’s partners and affiliates for this purpose. Knet may also share aggregated information that cannot be used to identify you with our clients and business partners.

Use of Data in Direct Marketing

We intend to use your Data in direct marketing with your consent. When you provide your Data, you will be asked to choose if you would like to receive promotional materials from us. We will occasionally send updates about our latest products and services, as well as promotional offers to those who subscribe.

If you would not like to receive any promotional updates from us, please contact us to unsubscribe. You may also choose not to receive notifications from us via your mobile phone in the Application “Settings” page.

Your unsubscribe request will take effect on the tenth working day from the day we receive your request.

If you opt out of receiving promotional updates from us, we may still send you non-promotional communications such as emails about our ongoing business relations.

How Do We Protect Your Data?

 We work to protect your Data both online and offline by using appropriate technical, administrative and physical procedures to protect personal information from loss, misuse, or alteration.

We limit access to personal information to those who have a business need. Employees who violate Knet’s customer privacy safeguards are subject to disciplinary action up to and including termination.

When we share your Data with third party service providers as described above, we only provide those third parties with the Data necessary to perform their service and we require that they protect your Data and not use it for any other purpose. We cannot, however, ensure or guarantee the security of any Data you send to us and you do so at your own risk. You are responsible for maintaining the confidentiality of your passwords and any account information.

The security of your Data also depends on the protection by you of your login password. Please do not disclose your login password to unauthorized people.

How Long Do We Retain Your Data?

Your Data will be retained by us for as long as it is necessary to fulfil the original or directly related purposes for which it was collected. When you ask us to delete your personal information, we may need to retain if the purpose for which the Data was collected still exists, it is so required by law, statue or regulation, or it is in the public interest.

Cookies

When you use the Website and/ or mobile app, or open an email from us, we may automatically collect your Data using tracking technology, including Internet Protocol Address (“IP Address”), a unique device or user identification, system and browser type, the referring address website, the content and domain pages that you access on the Website and/ or Application, and the dates and times that you use the Website and/ or Application. We use technology, including cookies (a piece of data that is placed on your computer when you visit a website) to automatically collect certain information, as described above, that we then use for system administration and website maintenance, troubleshooting, and to identify you when you open our e-mail or visit/ use the Website or mobile app so we can enhance your online experience and make our advertising more relevant. We may also offer certain features that are only available through the use of this technology.

You can set your browser to accept or reject cookies and to disable other tracking technology. Third party sites may also provide additional opt-out methods.

This Policy does not cover the use of cookies by others including our partners, affiliates, tracking utility company and service providers. We do not have access or control over these cookies. We also may collect information from third party websites and other online platforms with whom we connect. For example, if you connect to our site via Facebook, Facebook provides us with certain information from your Facebook account. We may also collect similar information from other social media websites and online platforms.

We may also lawfully obtain additional information about you from other sources, including affiliates, advertising partners, and public databases. All of the information we collect allows us to better understand the products and services we think may be of interest to you.

CHANGES TO THIS PRIVACY POLICY

By using our services or otherwise providing us with your personal information, you agree to the terms of this Policy.  Please note that we will review our policy from time to time, so relevant measures will be changed accordingly. We kindly ask you to visit this page regularly to ensure you are always aware of and understand the latest version of this Privacy Policy.

If there is any inconsistency or ambiguity between the English and the Chinese version of this Policy, the English version shall prevail.

If you have any questions or concerns regarding this Policy, please feel free to contact us at support@knet.hk.